SHIPPING POLICY AND GUIDELINES
All item take 1-2 business days to process.
Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times from our warehouse in China. Due to factors that often affect shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
|Location||Estimated Shipping Time|
|United States||10-20 business days|
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at Support@Sobainc.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
Soba inc is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Soba inc will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your destination and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
Soba inc reserves the right to abandon the package(s) and will not be responsible for any refund.
How much is the shipping cost?
All of our products ship for Free.
No, at this time we only ship to the U.S.
If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed.
I’ve put down the wrong shipping info/size order/variant order! What do I do?
Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact us at Support@sobainc.com as soon as possible and we will try to correct the error. Our products are processed the day of the purchase submission, we cannot guarantee your purchase info will be corrected. All customers will be subject to re-purchasing the desired items if an error occurs.
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.